Delivery information, timelines, and shipping terms
At Serumera, we strive to deliver your skincare essentials safely and promptly. This policy outlines our shipping procedures, delivery timelines, and important information to ensure a smooth delivery experience.
Serumera delivers products to a wide coverage of Pin Codes across India. We continuously expand our delivery network to serve more customers.
| Order Type | Shipping Fee | Notes |
|---|---|---|
| Prepaid Orders | Free Shipping* | *Above minimum order value |
| Cash on Delivery (COD) | ₹40 | Additional shipping fee for COD orders |
| Express Shipping | ₹99 | Priority delivery in 2-4 days (where available) |
Free Shipping: Available on prepaid orders above a minimum value. Check our website for current free shipping offers.
Orders are processed within 48 working hours. You'll receive a confirmation email with order details.
Once dispatched, you'll receive tracking information via email and SMS.
Our courier partners make three delivery attempts. On failure, we'll contact you to arrange delivery.
Please inspect the package before signing. Report any damage immediately to the delivery agent.
Ensure full and correct addresses including Pin Code are provided. Orders and addresses cannot be changed post-placement of order. Each order ships to a single specified address.
In exceptional cases, orders may be cancelled due to unserviceability, and refunds for prepaid orders will be credited within 48 hours of cancellation.
Orders with multiple products may ship in separate packages with individual tracking numbers, potentially extending delivery time.
If you haven't received your order within 10 days, contact us immediately at support@serumera.in or +91 9997491999.
We check deliverability at order placement. If your Pin Code becomes unserviceable, we'll cancel and refund prepaid orders within 48 hours.
If you receive damaged or incorrect products, contact us immediately. Delivery partners cannot assist in such cases. Refer to our Return Policy.
If undelivered after 3 attempts, packages return to us. Contact us within 7 days of RTO for reshipment or refund.
Orders placed on weekends or public holidays will be processed on the next working day. Delivery times exclude Sundays and national holidays.
Note: During festive seasons (Diwali, Christmas, etc.), delivery times may be extended due to high volume. We appreciate your patience during these periods.
For any shipping queries, tracking issues, or delivery concerns, please contact us:
support@serumera.in
Response within 24 hours
+91 999 7491 999
Mon-Sat, 10 AM - 6 PM
+91 9997491999
Quick response during business hours
